Last updated: 2026
By creating an account or using PetAmigo, you agree to these Terms of Service. If you do not agree, you must not use our platform.
PetAmigo is operated by Real Code Ltd, a company registered in England and Wales under registration number 8919593, with its registered office at 86-90 Paul Street, London, EC2A 4NE. Our ICO registration number is ZB939242.
You can contact us by email at [email protected].
PetAmigo is subscription software for pet care professionals (sitters, dog walkers, groomers, and similar businesses) and their clients. It provides scheduling, client and pet records, visit logs, invoicing, and a client portal. PetAmigo is not a marketplace: we do not broker bookings, set care prices, or take any commission on services you provide.
You must provide accurate information when creating your account and keep it up to date. You are responsible for maintaining the security of your account and password.
You can delete your account at any time from your settings. For your safety, account deletion requires confirmation via a one-time code sent to your email address.
You agree not to:
PetAmigo provides software tools only. Any pet care arrangement is made directly between the pet care business and its client; we are not a party to it. We do not employ, verify, or guarantee the services of any pet care professional, and pet owners are responsible for evaluating the suitability of their chosen provider and for the welfare of their pets at all times.
Pet care businesses are responsible for following the care instructions provided by their clients and for accurately recording care activities in the visit logs.
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.
For commercial bookings and paid subscription plans, payment is processed by Paddle on our behalf. Paddle handles invoicing, taxes, refunds, and chargebacks as the Merchant of Record. You can view Paddle’s Buyer Terms and Refund Policy on their website. Our refund policy is also available at /refund-policy.
By making a purchase, you agree to Paddle’s Buyer Terms and Conditions and to our Refund Policy. You can cancel a subscription at any time with effect from the end of your current billing period.
We offer a 30-day money-back guarantee on all paid subscription plans. If you are not satisfied with PetAmigo, you may request a full refund within 30 days of your purchase or renewal date. After 30 days, refunds are issued at our discretion in accordance with applicable consumer protection law.
Refunds are processed by Paddle, our Merchant of Record. To request a refund, use the “View receipt” or “Manage subscription” link in your transaction confirmation email, or visit paddle.net and select “Request refund”.
If you receive a refund, access to the relevant paid features will cease. Your statutory withdrawal rights (including the 14-day right to withdraw in the EU/EEA/UK) are not affected by this policy. See our Refund Policy page for full details.
We aim to resolve all complaints within 5 working days of receipt. If you have a complaint, please contact us at [email protected] and we will acknowledge your complaint within 2 working days.
If your complaint is about a billing or payment matter, Paddle handles first-tier support and you can contact them at paddle.net. If we cannot resolve your complaint to your satisfaction, you may refer it to the relevant alternative dispute resolution body. In the UK, this is The Dispute Resolution Ombudsman.
Your use of the platform is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal data in compliance with the GDPR.
PetAmigo is provided “as is” without warranties of any kind. We are not liable for any harm to pets, disputes between users, or losses arising from pet care arrangements made through our platform. Our liability is limited to the maximum extent permitted by law.
We may suspend or terminate your account if you violate these Terms. You may delete your account at any time through your settings.
We may update these Terms from time to time. Continued use of the platform after changes constitutes acceptance of the updated Terms.
These Terms are governed by the laws of England and Wales. Any disputes arising from these Terms or your use of PetAmigo shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If you have questions about these Terms, please contact us at [email protected] or by post at:
Real Code Ltd
86-90 Paul Street
London
EC2A 4NE
United Kingdom