Privacy Policy

PetAmigo (“we”, “us”, or “our”) is subscription software for pet care businesses and the owners they care for. We are committed to protecting your privacy and complying with the General Data Protection Regulation (GDPR) and the UK Data Protection Act 2018.

This policy explains what personal data we collect, why we collect it, how we use it, and the rights you have over your data.

We collect the following categories of personal data:

• Account data: Your name, email address, and profile picture.
• Pet data: Information about your pets including name, animal type, breed, age, dietary requirements, medical notes, and vet contact details.
• Booking data: Details of pet care bookings including dates, booking type, status, and price.
• Care logs: Records of care activities (feeding, walking, medication) created by caregivers for your bookings.
• Messages: Communications between you and other users regarding bookings.
• Usage data: Information about how you use our platform, collected via cookies and similar technologies (see our Cookie Policy).

We process your personal data under the following legal bases:

• Contract: To provide the pet care coordination service you have requested (Article 6(1)(b)).
• Legal obligation: To comply with tax and other legal requirements (Article 6(1)(c)).
• Legitimate interests: To improve our service, prevent fraud, and ensure platform security (Article 6(1)(f)).
• Consent: For non-essential cookies and marketing communications (Article 6(1)(a)).

We use your personal data to:

• Create and manage your account
• Facilitate pet care bookings between owners and caregivers
• Share pet care information with your trusted circle
• Send booking confirmations and care updates
• Process payments for commercial bookings
• Maintain care logs for accountability and continuity
• Provide customer support
• Improve and secure our platform

We do not sell your personal data. We share your data only in the following circumstances:

• With other users: Pet owners and caregivers can see relevant booking and pet care information. You control what pet data is shared via the pet sharing feature.
• With payment processors: Paddle processes payments for commercial bookings and paid subscriptions as our Merchant of Record. Paddle processes card data directly — we do not store card numbers.
• With service providers: Email delivery and hosting providers that help us operate the platform.
• Legal compliance: When required by law or to protect our rights and the safety of our users.

We retain your personal data for as long as your account is active. When you delete your account (which requires email confirmation via a secure one-time code), we permanently delete your data from our systems. Some data may be retained for longer where required by law (e.g., financial records for tax purposes).

You have the following rights regarding your personal data:

• Right of access: You can download a copy of all your personal data from your account settings at any time.
• Right to rectification: You can edit your profile and pet information at any time.
• Right to erasure (right to be forgotten): You can delete your account from your settings. For your safety, deletion requires confirmation via a one-time code sent to your email.
• Right to data portability: Your data export is provided in JSON format, which is machine-readable and portable.
• Right to restrict processing: You can request that we limit how we use your data.
• Right to object: You can object to our processing of your data for legitimate interests.
• Right to withdraw consent: You can withdraw consent for non-essential cookies at any time via the cookie banner.

To exercise any of these rights, contact us using the details in Section 9.

Your data is stored on Supabase infrastructure within the European Union. Where any data is processed outside the EU/EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses.

If you have questions about this privacy policy or wish to exercise your data protection rights, please contact us at [email protected].

You also have the right to lodge a complaint with your local data protection authority. In the UK, this is the Information Commissioner’s Office (ICO) at ico.org.uk.