Refund Policy

This Refund Policy applies to all paid subscriptions and commercial bookings on PetAmigo, a service operated by Real Code Ltd (registered in England and Wales, number 8919593, registered office: 86-90 Paul Street, London, EC2A 4NE).

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

This policy forms part of our Terms of Service and is subject to Paddle’s Buyer Terms and Paddle’s Refund Policy. If there is any inconsistency, Paddle’s Buyer Terms will apply. Nothing in this policy limits your mandatory consumer rights.

We offer a 30-day money-back guarantee on all paid subscription plans. If you are not satisfied with PetAmigo, you may request a full refund within 30 days of your purchase date or, for renewing subscriptions, within 30 days of your renewal date.

After the 30-day period, refunds are issued at our discretion in accordance with applicable consumer protection law. You may cancel your subscription at any time to prevent future billing — cancellation takes effect at the end of your current billing period.

If you are a consumer in the European Union, EEA, Switzerland, or the United Kingdom, you have a 14-day statutory right to withdraw from a digital content or service contract and receive a full refund. This right applies to one-off purchases and to the first payment under a subscription. If a subscription includes a free trial, you have a new 14-day period starting when the trial ends.

For annual subscriptions in the UK, you have a new 14-day period to withdraw each time the subscription auto-renews for another year.

The right to withdraw does not apply to digital content that has started to be downloaded, streamed, or otherwise used when you have given express consent to waive your withdrawal rights.

To exercise this right, you must request a refund within 14 days from the date of the transaction (see Section 5 below).

Consumers in certain other regions have additional statutory cancellation rights:

• Turkey / Israel: 14-day statutory right to withdraw.
• South Korea / Brazil / China: 7-day unconditional right to cancel after delivery.
• Canada: 7-day unconditional right to cancel after delivery.
• Singapore: 5-day unconditional right to cancel after delivery or first access.

Where local consumer protection laws grant additional or non-waivable rights, the highest level of rights will always apply.

To withdraw, cancel, or request a refund, contact Paddle using one of the following methods:

• Use the “View receipt” or “Manage subscription” link in your transaction confirmation email.
• Submit a request via the support link provided in your receipt or within your account’s billing page.
• Visit paddle.net and select the “Request refund” option.

If eligible, refunds will be processed using the same payment method where possible and within 14 days of approval of the request.

If you receive a refund in accordance with this policy, access to the relevant paid features will cease. Your account will revert to the free plan, and any commercial booking features will be disabled. You may continue to use the free features of PetAmigo.

If you experience persistent technical issues with PetAmigo that prevent you from accessing the features or benefits of your paid plan, and we are unable to resolve the issue within a reasonable time, you may be entitled to a replacement or refund. Please contact us at [email protected] with details of the issue.

Unless required by applicable law, the following are non-refundable:

• Transactions where there is evidence of fraud, refund abuse, or manipulative behavior.
• Digital content that has been downloaded, streamed, or used with your express consent to waive withdrawal rights.
• Refund requests made after the applicable statutory or discretionary period has expired.

You can cancel your subscription at any time with effect from the end of your current billing period. Your cancellation will prevent any further payments from being taken. Cancellation is not the same as a refund — if you wish to receive a refund, you must request one as described in Section 5 above.

If you have questions about this Refund Policy, please contact us:

• By email: [email protected]
• By post: Real Code Ltd, 86-90 Paul Street, London, EC2A 4NE, United Kingdom
• For billing and payment inquiries: paddle.net