Do you offer a free trial?
Yes — every plan includes a 30-day free trial. Business plans start their trial the moment you create a workspace — no payment method needed. Premium Circle trials are set up at checkout through Paddle, and you can cancel before the trial ends without being charged.
Do my clients have to pay to use PetAmigo?
No. Your clients get a free Circle account where they can see schedules, visit logs, and updates. You pay for your business plan — your clients pay you for your services, not PetAmigo.
Can I move my existing clients and pets over?
Yes. Client and pet profiles are quick to set up, and if you're moving from another tool or spreadsheets, contact us and we'll help you get your data in.
Can my clients pay me through PetAmigo?
PetAmigo tracks your bookings and invoices so you always know what's owed. Payments from your clients are arranged directly between you and them — we don't take a cut of your bookings. Your PetAmigo subscription itself is billed securely by Paddle, our merchant of record.
How do my clients get updates and reminders?
Visit logs and schedule updates appear in the client's free Circle portal as soon as they're posted, so owners stay informed without you chasing them.
How many staff can use the Agency plan?
Agency includes staff seats at one flat price — no per-seat fees. Need a larger team? Contact us and we'll work something out.
Can I cancel my subscription?
Yes, any time — cancel from your billing settings and your plan stays active until the end of the paid period. New subscriptions are also covered by a 30-day money-back guarantee.
Can I upgrade or downgrade my plan?
Yes — switch plans any time from your account settings and billing adjusts at the next cycle.
What types of pet care businesses does PetAmigo support?
PetAmigo supports all kinds of pet care businesses — pet sitters, groomers, dog walkers, daycare providers, trainers, and boarding facilities. Each service type has its own set of visit log treatments, so a grooming appointment can track baths, nail trims, and ear cleaning, while a sitting visit tracks feeding, walks, and medication.